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Senior CSR

Posting Start Date: Dec 25, 2021

Location: Vaughan, ON, CA

Company: Cascades

Your challenge!

 

The Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You are responsible for entering orders, documenting records, resolving problems, and following policies and procedures.  Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions and guarantee their satisfaction

Individual responsibilities

 

Accountable

 

  • Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplier
  • Follow up on the order or need, from handling to delivery or conclusion

 

Responsible

 

  • Perform real-time order entry and apply customer service procedures and standards
  • Document your customer or supplier files based on customer service processes and business rules
  • Create and maintain professional relationships with your customers and business partners
  • Solve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessary
  • Validate the status of orders or material supplies and communicate it to customers or suppliers
  • Place orders according to customer consignment and replenishment inventory levels
  • Apply discounts and surcharges as required
  • Inform stakeholders in cases of changes in orders 
  • Ensure the accuracy of prices and order data, or customer or supplier material supply in the system
  • Update customer on inventory status, delivery dates and other specific material order or supply requirements.
  • Manage backorder processing, in accordance with guidelines
  • Create returns 

Experiences and strengths

 

  • DEC (college diploma) in administration and/or operations management or equivalent experience
  • 2 to 5 years of relevant experience in a manufacturing sector
  • Proficiency with various computer tools including Microsoft Office and SAP
  • Collaborative spirit needed to work closely with all team members
  • Customer-centric approach and excellent communication and listening skills
  • Ability to adapt quickly
  • Interest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environment
  • Ability to multi-task and provide multi-service support (phone, email, online systems)

Why work at Cascades

 

  • Great Benefits Package
  • Weekly Pay
  • RRSP program
  • Competitive Compensation packages
  • wonderful company culture
  • lots of career development opportunities
  • PPE Allowance 
  • Profit Sharing 


#revealyourpotential #LifeAtCascades
Cascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men.

 

About Cascades

Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery.
Join 12,000 women and men working in a network of more that 90 business units located in North America and Europe.

 


Job Segment: Customer Service Representative, ERP, Supply, SAP, Customer Service, Technology, Operations