Customer Service Representative*

Welcome Home!

At Cascades, sustainable development means respecting the nature of our 10,000 talents.

• Work-life balance (telecommuting, flexible hours)
• Group insurance & pension plan with company contributions
• Accessible gym space and/or paid sports activities
• Profit-sharing plan (twice a year!)
• Employee assistance program (physical and mental health)
• Long-term career management plan and training
• Contribute to the success of a Quebec multinational with strong environmental values

Develop your full potential

Develop your expertise as part of a dynamic team of customer service representatives in our Containerboard Packaging Division. 

If you're passionate about customer service, supply chain and information technology, read on, this might interest you... 

Responsibilities : 

•  Ensure quick and efficient processing of the order or requirement to the satisfaction of the customer or supplier; 
• Follow up on the order or requirement, from acceptance to delivery or completion; 
• Takes part in the "root cause & correct of action" by collaborating with key stakeholders; 
• Plan deliveries by coordinating inventory status and order shipments to meet business partners' capacity; 

To do this, you should inevitably 

• Have an analytical mind and an interest in continuous improvement; 
• Demonstrate rigor with a customer-centric approach; 
• Collaborate with representatives from various internal and external departments.

Bring out the best in yourself

Commit. Evolve. Preserve.  

Every day, our green-blooded colleagues choose to respect nature by passionately contributing to our mission. 

You too can put your strengths to good use: 

• Proficiency in Microsoft Office suite (essential) 
• Knowledge of SAP (an asset) 
• Ideally, you have 3 years' experience in the manufacturing sector. 
• You are agile and adaptable, as recognized by your peers. 

We look forward to meeting you!

Core competencies defined for this job