Business Intelligence Senior Analyst- Sales

Your challenge!

We are looking for a Business Intelligence Senior Analyst – Sales, reporting to our Projects Director- Commercial Transformation. 

The individual will ensure successful execution and achievement of goals by bringing together key stakeholders and leading the implementation, adoption and continuous of Cascades business tools and programs, including CRM (C4C) and business analytics (Power BI).
You will provide best in class strategic insights and analytics to help drive quick and efficient decision-making process. Evolving in highly flexible and dynamic environment, your role will mainly consist of being involved in building the foundations of Cascades Sales tools infrastructure in collaboration with customer experience (CX) team.

Why work at Cascades

• Work-life balance (telecommuting, flexible hours);
• Employee Assistance Program (EAP);
• Training center;
• Long-term career management plan;
• Work environment based on knowledge sharing and the recognition of individual and team successes.
• Profit sharing;
• RRSP and group insurance with significant employer participation;
• Personal computer equipment purchase program;
• Many other Cascades advantages!

Individual responsibilities
 

Tools adoption and training

• Lead and engage users to fully utilize C4C as their primary CRM tool and power BI for business analytics.
• Coach and train users through updates and enhancements to the tools.
• Challenge effectiveness and usage and guide activities related to enhancement opportunities
• Work with internal partners to develop a sustainable training program for commercial team 
• Ticket management (escalate and follow-up as needed in support of Key User)

Business analytics

• Develop scorecard/dashboard and provide recommendations and key insights to senior management and sales directors

Tools enhancement

• Support end to end process and enhancement of the sales tools in collaboration with IT and CX teams
• Participate to new product launch process for your business unit (participate to weekly call, communicate and train end-users, translate training materials as necessary)
• Test and provide feedback on future versions of the application
• Work closely with project teams to implement, drive and monitor usage to meet objectives and KPI’s

Experiences and strengths

•  
• 5-7 years’ experience in sales, marketing, business intelligence
• Bachelor’s Degree Required
• Strong knowledge of Microsoft suite (Advanced Level/ Expert on Excel and Power BI)
• Knowledge of C4C software environments is an asset
• Ability to define and clearly explain conceptual solutions.
• Strong aptitude to recognize opportunities for improvement and take appropriate action
• Demonstrated leadership abilities and results orientation
• Excellent organizational and time management skills
• Strong communication/presentation skills
• Bilingual (written and oral) in English and French.