Order Fulfillment Manager - Packaging Sector

Posting Start Date: Feb 19, 2024

Location: St-Bruno, QC, CA

Company: Cascades

Welcome Home!

At Cascades, sustainable development means respecting the nature of our 10,000 talents. Our big family takes care of you: 

  • Work-life balance (telecommuting possible, flexible hours);
  • Group insurance & pension plan with company contributions;
  • Profit-sharing plan (not once, but three times a year!);
  • Employee assistance program (because we care about the physical and mental health of our colleagues);
  • Contribution to the success of a Quebec multinational with strong environmental values.

Develop your full potential

Develop your expertise as an Order Fulfillment Manager - Packaging Sector:


Under the supervision of the Vice President, Supply Chain Planning and Execution, the Order Fulfillment Manager is responsible for planning, organizing, managing and evaluating customer service, logistics execution activities and the budget of his/her strategic business unit.


Your responsibilities:

  • Oversee on-time and complete delivery of customer orders;
  • Ensure order fulfillment from warehouses and distribution centers;
  • Evaluate plant performance related to logistics execution and ensure continuous improvement;
  • Collaborate with the sales and operations planning team to improve customer service processes;
  • Ensure compliance with business rules, LE-WM (Logistics Execution and Warehouse Management) and OtC (Order to Cash) processes;
  • Contribute to the definition of service levels according to customer segmentation;
  • Monitor best practices and disseminate them throughout the organization;
  • Ensure the mobilization and development of all your employees.

Bring out the best in yourself

Commit. Evolve. Preserve.  


Every day, our green-blooded colleagues choose to respect nature by passionately contributing to our mission. 

You too can showcase your strengths: 

  • 5 to 10 years' experience in a role developing strategies, policies, procedures and other related activities;
  • Bachelor's degree in supply chain, operations management or equivalent;
  • Relevant experience with an ERP system, ideally SAP;
  • Excellent proactive decision-making and analytical skills;
  • Exceptional customer relations skills;
  • Leadership and ability to generate support for proposed solutions;
  • Significant experience in people management and demonstrated skills as a coach: mobilizing and inspiring his/her team.

Additional information

The candidate will be required to travel frequently to different plants in North America (approximately 25% of travel time is expected to be spent in Canada and the United States).

#respectyourtruenature #revealyourpotential #LifeAtCascades

Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. 


About Cascades
To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery. Join 10,000 talents working in a network in almost 80 operating units located in North America. 

Job Segment: Logistics, Supply Chain Manager, Fulfillment, Supply Chain, ERP, Operations, Technology