Customer Service Representative (Procurement)

​Welcome home! 

At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: 

• Flex and connected mode (telecommuting, flexible schedule) 
• Profit sharing plan
• Telemedicine, Group insurance and pension plan with company contributions 
• Accessible gym space or annual flexible reimbursement program 
• Employee assistance program (because we care about the physical and mental health of our people) 
• Salary range for Customer Service Representative (Procurement)  between 50-55K - CAD annually 

At our facility in St-Bruno you can develop your full potential, sustainably, by applying your expertise within the Cascades Recovery + division of our team as the Customer Service Representative (Procurement) :

• Serves as the primary liaison between fiber buyers and the various departments to coordinate timely delivery of raw material requirements to the mills
• Executes the supply plan in collaboration with buyers
• Issues purchase order releases in accordance with departmental procedures and standards and ensure accurate tracking and follow ups
• Monitors receipt of raw materials at the plants and carries out transactions related to quality issues, as needed
• Ensures all internal procurement activities comply with company policies and regulatory requirements, managing any necessary documentation for material transfers.
• Responds to requests and inquiries from suppliers and Cascades partners in a timely, thorough and process-oriented manner to ensure the delivery of superior service without losing sight of the financial and operational consequences.
• Collaborates with the inventory control team to maintain optimal inventory levels to service Cascades’ units.

Bring out the best in yourself! 

Every day, our colleagues choose to respect their true nature by contributing with passion to our mission. 
  
You too, put forward your strengths: 

• Minimum of 3 to 5 years' relevant customer service experience, procurement or supply chain in the industrial sector
• Proficient in the use of IT tools, including the Microsoft Office suite (Excel intermediate) and cieTrade and/or SAP software packages.
• Customer-oriented approach and excellent communication skills
• Collaborative spirit needed to work closely with all team members
• High degree of autonomy and rigor in the execution of your work
• Ability to react and adapt quickly and the agility to propose solutions in a fast-paced environment
• Master both French and English to communicate easily with our units and partners in Quebec, English-speaking provinces, and the United States

We look forward to meeting you! 

#respectyourtruenature #revealyourpotential #LifeAtCascades

Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. 

About Cascades
To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery. Join 10,000 talents working in a network in almost 75 operating units located in North America.