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Sales Coordinator

Posting Start Date: Apr 19, 2021

Location: Rochester, NY, US

Company: Cascades

Your challenge!

The Customer Service Sales Support role is to provide Customer service to all accounts, support the account management activities through analyzing and verifying accuracy of order information, dealing with customer requests, and working directly with the Outside Sales Representatives. Initiates and or implements corrective action as needed in order to ensure that an excellent standard of service and high level of customer satisfaction is maintained.


This position is perfect for recent College graduates looking to start a career!

Job Responsibilities

  • Make regular contact to ensure the maintenance of business and ensure all customer contracts are maintained.
  • Monitoring of all assigned customers to ensure profitability.
  • With the assistance of management, develop service changes and options, equipment and/or pricing alternatives that enhance profitability.
  • Presents and implements said enhancements at the client level.
  • Contact past clientele as directed so as to determine opportunities for the re-establishment of services.
  • Field all incoming account management calls to resolve questions, issues and schedule service according to the client’s requirements. Inform local staff of actions and resolutions made. Dispatch all other unresolved calls to the appropriate individual and communicate with the local department head of the situation and actions required
  • Respond with a sense of urgency to all customer complaints, cancellations and inquiries.
  • Other duties as assigned

Desired experience

  • Good computer skills (MS Office)
  • Well-organized and responsible with an aptitude in problem-solving.
  • Proven experience in sales; experience as a sales assistant or in other administrative positions will be considered a plus;
  • Excellent verbal and written communication skills
  • A team player with high level of dedication
  • Bachelors degree preferred.

#revealyourpotential #LifeAtCascades

Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men.

About Cascades
To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.
Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.

Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe. 

Nearest Major Market: Rochester

Job Segment: Outside Sales, Sales Support, Sales, Customer Service