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Inside Sales/Customer Service Representative

Posting Start Date: Aug 7, 2019

Location: Piscataway, NJ, US

Company: Cascades


Founded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibres. The Company employs 11,000 employees, who work in close to 90 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products that customers have come to rely on.



The Containerboard Packaging Group, a division of Cascades, is the largest containerboard producer in Canada, and is also a top converter of corrugated products in the country. The Group manufactures a wide range of products made from recycled fibres for its North American customers in the food, beverage and consumer products sectors, among many others. The Division, which employs close to 3,400 people, owns six containerboard mills and nineteen corrugated products plants in Canada and the United States.

Your challenge!

We are seeking a highly motivated, professional, detail oriented and energetic individual to join our Customer Service Team! Our Customer Service Representatives work closely with our Sales Representatives, production and logistics teams to support our  business customers. In this role, you will learn all aspects of our containerboard business and be able to collaborate with various departments such as design, production, shipping, and transportation. If you seek growth and development, this position will lead to numerous opportunities within Cascades.  In this role you'll support customer accounts with order entry/monitoring/expediting as well as recommend procucts/solutions and providing cost quotes to existing customers when needed. The ideal candidate will be detail oriented, have a high sense of urgency, and be able to adapt to varying situations.


As a Customer Service Representative, you will act as the link between customers, Sales Representatives, and the Production Department.  Your primary goal is to provide high quality customer service. This position involves processing customer orders by coordinating all factors involved in order specifications and delivery dates. You will be responsible to ensure that orders are processed quickly and correctly.

Desired Skills

  • Bachelor’s Degree is preferred
  • Minimum 1 year customer service, account management or sales experience
  • Proficient in Microsoft Excel and Word
  • Data entry experience in support of a sales organization or order management preferred


Additional Skills Desired

  • Excellent interpersonal and communication skills (both written, listening and verbal)
  • Strong organizational skills and attention to detail
  • Ability to prioritize and multitask in a fast-paced environment
Business Objectives Alignment
Support his/her manager in fulfilling the mandates of his/her department so as to attain business objectives
Operational Excellence
Apply procedures and standards regarding customer service
Document his/her client files according to established processes and comply with business rules regarding customer service
Follow up on activities carried out with business partners and clients
Ensure product availability
Take action and escalate problematic situations when necessary
Human Resources
Take the initiative to develop his or her skills
Health & Safety
Comply with the safe work standards in effect
Promote sound occupational health and safety management
Corporate Responsibility and Governance
Carry out activities in an ethical manner and respect Cascades’ culture
Make sure projects comply with the standards, regulations and procedures in effect
Client Focused and Innovation
Build and maintain professional relationships with his/her clients and business partners
Participate in his/her team’s continuous improvement and innovation initiatives
Additional responsibilities
Core competencies defined for this job
Action-based focus
Active listening
Flexibility and ability to adapt


Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.

Nearest Major Market: New Jersey

Job Segment: Customer Service Representative, Sales Rep, Inside Sales, Customer Service, Sales

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