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Posting Start Date: Apr 24, 2021

Location: Ottawa, ON, CA

Company: Cascades


Founded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 11,000 employees, who work in more than 90 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products that customers have come to rely on.


Your challenge!

This position will coordinate, in the most cost effective and efficient manner, the daily activities of our internal fleet of vehicles as well as direct the activities of outbound deliveries. The Dispatcher will work collectively with the Transportation Manager to facilitate and ensure our highest level of service to all of our customers. Must understand and practice the Company’s values, which includes treating each other with respect and dignity regardless of position and supports personal growth and continuous improvement.

Job Responsibilities

  • Will be required to dispatch drivers to specific vehicles and routes as required on a daily basis.
  • Will be required to receive daily phone calls from customers and input their service requirements into the AMCS program.
  • Will be required to receive and dispatch all daily incoming customer service requests in an efficient and cost effective manner.
  • Will be required to modify customer route priorities as necessary due to vehicle breakdowns, adverse weather conditions, absent drivers, etc. while maintaining efficiency.
  • Will be required to maintain knowledge of customers and their concerns.
  • Will be required to work closely with the Manager of Business Development to ensure our customer service obligations and their concerns are met.
  • Will be required to follow up on queries from customers, drivers and associates in a timely fashion.
  • Will be required to co-ordinate loading/unloading of trucks with the receiving lead hand.
  • Will be required to track the location of all transportation equipment including, but not limited to, trucks, trailers, and roll off containers.
  • Will be required to accurately complete all transportation associated paperwork including producing the following days work orders and organizing them for each unit.
  • Will be required to work closely with the Transportation Supervisor in order to resolve the day to day issues as well as improve the overall efficiencies of the department

Operational Excellence

Ensure compliance with dispatch practices and procedures to deliver on the unit’s objectives
Maximize itineraries and use of equipment and staff
Organize his/her activities to efficiently and effectively meet the needs of his/her department
Work with the team to coordinate transportation assignments
Take charge of and follow up on requests from business partners
Take part in his/her unit’s operational strategy (dispatch, customs, etc.)

Additional information

  • Competitive Compensation
  • Full Benefits Package (includes extended health, dental, vision care, life insurance, RRSP etc.)
  • Profit sharing scheme for all employees after a year
  • 5 Paid sick leave 


#revealyourpotential #LifeAtCascades


Cascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men.


About Cascades


Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery.

Join 12,000 women and men working in a network of more that 90 business units located in North America and Europe.


Job Segment: Dispatcher, Logistics, Transportation, Business Development, Supply, Operations, Sales