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Senior CSR

Posting Start Date: Nov 20, 2022

Location: Lancaster, NY, US

Company: Cascades


Founded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 12,000 employees, who work in almost 90 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products  that customers have come to rely on.



Why Work at Cascades?


Annual salary starting from $45,000.00 and up (commensurate on experience and education)

  • Monday to Friday - Day shift! 
  • Weekly pay and Excellent company-paid benefits
  • Profit sharing and 401K matching
  • Gym membership reimbursement
  • Flexible work arrangement
  • Volunteering days
  • Strong Company Culture
  • Working for a company with a strong focus on sustainability and greener initiatives
  • Huge Career Advancement Opportunities

Your responsibilities

  • Collaborate with other departments to review issues and obtain answers related to shipping and/or inventory availability
  • Work closely with different departments involved in new product launches
  • Support and engage in cross training to support activities of the department
  • Abide by Cascades’ best practices for transaction processing, including order entry, shipment creation, inventory confirmation, OTIF etc.
  • Identify potential issues and proactiveness to managing them
  • Capacity to accurately treat data consistently throughout the different functions of SAP
  • Create reports to monitor KPIs

Experiences and strengths

  • High school diploma or equivalent
  • Minimum 5 years of Customer service experience 
  • Computer literacy and knowledge of SAP and excel is an asset
  • Ability to communicate well with different internal and external customers and colleagues


#revealyourpotential  #LifeAtCascades

Cascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men.


About Cascades 

Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe.



Nearest Major Market: Buffalo

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