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Inside Sales Representative

Posting Start Date: Jan 14, 2022

Location: Lancaster, NY, US

Company: Cascades


Founded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 11,000 employees, who work in more than 90 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products  that customers have come to rely on.

Your challenge!

Reporting to the Sales Manager, the Inside Sales Representative’s mission is to deliver Cascades’ value proposition to customers, and hit revenue/margin goals by focusing on: new customer acquisition and stability through lead qualification; inbound lead follow-up and outbound cold calling and emails; existing customer account management through understanding customer needs; connecting with customers remotely to maintain strong relationships and pitch value-creating ideas; and developing and executing account plans to deliver growth and margin. Thus, this role create price quotes, negotiate with customers, respond to customer technical questions, understand market competitive dynamics and Cascades’ ability to differentiate, and work closely with Marketing, Customer Service, Design, and Finance teams.

Your responsibilities

  • Maintain excellent client relationships and ensuring customer satisfaction with the use of digital tools
  • Supporting contract creation and negotiation for their accounts
  • Growing the customer portfolio
  • Achieve sales revenues and objectives
  • Qualifying the leads aligned to our strategy and business rules
  • Develop and manage account plans for smaller regional accounts according to established guidelines (revenue targets) 
  • Provide detailed and accurate sales forecasting to team
  • Facilitating integration and ensuring coherent customer approach among Cascades SBUs
  • Building and developing key relationships at all levels of the account's organization (Procurement, Category Management, Pricing, Technical, Accounting, Quality Control) 
  • Use and update the CRM

Your background and strengths

  • High school diploma or equivalent 
  • Minimum of 2 year sales experience is required
  • Some industry related experience will be a definite asset
  • Self-driven person with the ability to communicate effectively 
  • Ability to research accounts and identify key players 
  • Customer focus with the ability to identify customers' needs, issues, interests
  • Ability to analyse competitive activities and potential for new products and services
  • Ability to adapt quickly and high level of flexibility to be able to cover accounts from various markets

#revealyourpotential  #LifeAtCascades

Cascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men.


About Cascades 

Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe.

Nearest Major Market: Buffalo

Job Segment: Sales Rep, Procurement, QC, Inside Sales, Sales, Operations, Quality