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Posting Start Date: Sep 8, 2021

Location: Lancaster, NY, US

Company: Cascades

Your Challenge!

The Customer Service representative is responsible for enforcing the Cascades Customer Centrix Strategy, through building solid relationship with customers and colleagues.


Your Responsibilities

  • Proactively respond to customer needs in a timely manner
  • Integrate and adhere to changes to ensure accounts are properly manage
  • Collaborate with other departments to review issues and obtain answers related to shipping and/or inventory availability
  • Commit to supporting business objectives
  • Work closely with different departments involved in new product launches
  • When requested, create reports to monitor KPIs
  • From time to time, participate in special projects related to customer care
  • Support and engage in cross training to support activities of the department
  • Abide by Cascades’ best practices for transaction processing, including order entry, shipment creation, inventory confirmation, OTIF etc.
  • Timely handling and resolution of customer complaints
  • Ability to identify potential issues and proactiveness to managing them
  • Capacity to accurately treat data consistently throughout the different functions of SAP


Your Background and Strengths

  • Minimum of 3 years experience in customer service 
  • Proven track record of providing world class customer service
  • Positive attitude, driven to contribute to a positive and productive teamwork environment
  • Ability to communicate well with different internal and external customers and colleagues
  • Computer literate, good command of Microsoft programs especially Excel.  Knowledge of SAP is an asset
  • Proven track record in problem solving and ability to deliver high service results in a changing environment
  • Adaptability and time management


#revealyourpotential  #LifeAtCascades

Cascades believes in the success of an inclusive organization that values diversity within its team. It will fairly consider all those qualified for this position. The use of the masculine in our communication refers to both women and men.


About Cascades 

Being part of Cascades means revealing the full potential of matter, people and ideas. We are a source of possibilities. Since 1964, we have been offering sustainable, innovative and value-creating solutions in terms of packaging, hygiene and recovery. Join 12,000 women and men working in a network of more than 90 business units located in North America and Europe.

Nearest Major Market: Buffalo

Job Segment: Customer Service Representative, ERP, SAP, Customer Service, Technology