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Customer Service Representative

Posting Start Date: Sep 7, 2022

Location: Eau Claire, WI, US

Company: Cascades

Your challenge!


Are you a logistics superstar looking for a new opportunity?
Do you have a passion for helping solve problems for customers?
Are you looking to work for a great company that cares about their employees?


if you answered YES to any of these questions, Cascades may have the perfect opportunity for a CSR with our team in Eau Claire WI 


The CSR's mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service.

Why work at Cascades


  • Compensation up to $50,000 based on experience 
  • Excellent company-paid benefits
  • Weekly Pay
  • Working with a dedicated and passionate team of leaders
  • Strong Company Culture
  • Profit sharing and 401K Options
  • Working for a company with a strong focus on sustainability and greener initiatives
  • Huge Career Advancement Opportunities
  • PPE Allowance

Individual responsibilities



  • Ensure fast and efficient handling of the need or order so as to satisfy the customer or supplier
  • Follow up on the order or need, from handling to delivery or conclusion




  • Process Daily orders placed by customers
  • Work with carriers, customers, and Cascades for shipment issues (ex: Rescheduling delivery apts)
  • Follow up on all communication as needed

Experiences and strengths


  • 2 to 5 years of relevant experience in a manufacturing sector
  • Proficiency with various computer tools including Microsoft Office and SAP
  • Customer-centric approach and excellent communication and listening skills
  • Ability to work independently
  • Ability to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needs
  • Interest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environment
  • Ability to multi-task and provide multi-service support (phone, email, online systems)

Core competencies defined for this job

Flexibility and ability to adapt
Active listening
Action-based focus


#revealyourpotential #LifeAtCascades

Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. 


About Cascades
To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.

Join 10,000 women and men working in a network in almost 80 operating units located in North America and Europe. 

Nearest Major Market: Eau Claire

Job Segment: Customer Service Representative, ERP, SAP, Customer Service, Technology