Share this Job

Inside Sales Representative*

Posting Start Date: Sep 23, 2022

Location: Drummondville, QC, CA

Company: Cascades

Your challenge!

Reporting to the Sales Manager, the Inside Sales Representative’s mission is to deliver Cascades’ value proposition to customers, and hit revenue/margin goals by focusing on: new customer acquisition and stability through lead qualification; inbound lead follow-up and outbound cold calling and emails; existing customer account management through understanding customer needs; connecting with customers remotely to maintain strong relationships and pitch value-creating ideas; and developing and executing account plans to deliver growth and margin. Thus, this role create price quotes, negotiate with customers, respond to customer technical questions, understand market competitive dynamics and Cascades’ ability to differentiate, and work closely with Marketing, Customer Service, Design, and Finance teams.

Individual responsibilities


Maintain and grow revenues for their accounts

Support contract creation and negotiation for their accounts

Grow the customer portfolio


Achieve sales revenues and objectives

Qualify the leads aligned to our strategy and business rules

Maintain excellent client relationships and ensuring customer satisfaction with the use of digital tools

Develop and manage account plans for smaller regional accounts according to established guidelines (revenue targets)

Provide detailed and accurate sales forecasting to team

Facilitating integration and ensuring coherent customer approach among Cascades SBUs

Building and developing key relationships at all levels of the account's organization (Procurement, Category Management, Pricing, Technical, Accounting, Quality Control)

Use and update the CRM

Manage mostly C and D customers

Experiences and strengths

Self-driven person with the ability to communicate effectively

Deep understanding of Cascades products and services offerings in your area

Ability to research accounts and identify key players with digital tools

Customer focus with the ability to identify customers' needs, issues, interests

Ability to analyze competitive activities and potential for new products and services

Ability to adapt quickly and high level of flexibility to be able to cover accounts from various markets

Ability to work with various levels of management, including the executive level.

#révélezvotrepotentiel #laviechezCascades

Cascades croit au succès d'une organisation inclusive qui valorise la diversité au sein de son équipe. Elle considérera avec équité toutes les personnes qualifiées pour ce poste. 

À propos de Cascades

Faire partie de Cascades, c’est révéler le plein potentiel de la matière, des gens et des idées. Nous sommes source de possibilités depuis 1964. Cascades propose des solutions durables, innovantes et créatrices de valeur en matière d’emballage, d’hygiène et de récupération.

Rejoignez 10 000 femmes et hommes travaillant dans un réseau de près de 80 unités d’exploitation situées en Amérique du Nord et en Europe. 

Job Segment: QC, Inside Sales, Telemarketing, Sales Rep, Quality, Sales