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EDI business analyst

Posting Start Date: Jun 19, 2022

Location: Candiac, QC, CA

Company: Cascades

Your challenge!


Reporting to the IT Coordinator, the IT Analyst's mission is to participate in the analysis, development and implementation of solutions proposed by the IT organization in order to effectively respond to the questions and needs of business partners.

You support your team members by analyzing the requests submitted to you and translate the business needs into targeted recommendations that take into account existing systems and processes as well as costs and schedules. Finally, you perform all necessary tests in order to deliver IT solutions that allow for the rapid and optimal resolution of specific problems with partners.

Why work at Cascades


  • Work-family balance (50% telecommuting, flexible schedule of 40 hours/week);
  • Group insurance and pension plan with company contributions;
  • Accessible gym space and/or sports activities;
  • Profit sharing plan (not once, but twice a year!);
  • Employee Assistance Program (because we care about the physical and mental health of our Stuntmen and Stuntwomen);
  • Long-term career management plan and training center (to bring out the full potential of our people!);
  • A work environment focused on knowledge sharing and valuing individual and team successes;
  • Contribution to the success of a Quebec-based multinational with strong environmental values.

Individual responsibilities


  • Act as the primary liaison between the various internal groups, customers and IT support groups at Cascades;
  • According to business priorities, communicate with customers to obtain business rule guides and EDI implementation guides;
  • Analyze customer EDI requirements according to the implementation guides received;
  • Based on the analysis, coordinate and successfully deliver the various documents required by the IT development team to ensure the implementation of EDI transactions;
  • Participate in the implementation process and ensure the flow of information for the efficient implementation of EDI transactions;
  • Manage the relationship and communications with customers, third parties and internal IT departments involved in the implementation of EDI transactions;7
  • Plan/coordinate and proactively follow up on tasks done in collaboration with internal teams (Sales/CSR, Master data, IT Development, EDI IT Support team, etc.);
  • Participate in process improvement projects to improve the efficiency of internal services;
  • Create queries in identified internal tools to ensure proper tracking of projects;
  • Provide assistance to the IT EDI support department for service ticket escalations related to EDI issues;
  • Support and follow up on any requests regarding EDI transactions internally at Tissue Group (e.g. missing PO, rejected invoice, late ASN, etc.); 
  • May be called upon to perform other related duties.


Other Responsibilities  


  • Monitor / Analyze EDI transactions on the Trusted Link platform and BizManager application; 
  • Act as 'Admin' on multiple customer portals such as Retail Link, iTrade Networks, SPS Commerce, Tungsten, Amazon Vendor Central, Target, Walgreens, etc;
  • Support all activities related to the GS1 Canada ECCNet service; 


Experiences and strengths


  • BAC/DEC in computer science / other or very extensive experience in the field.
  • A minimum of 3 years experience in an EDI implementation specialist, business analyst, EDI coordinator or similar role;
  • Very good knowledge of ANSI EDI X12 standards, particularly 850, 855, 856 and 810 transactions;
  • Knowledge of communication modes such as VAN, AS2, FTP, etc.;
  • Knowledge of the operation of an EDI translator is an asset;
  • Knowledge of the SAP Orders module is an asset;
  • Knowledge of the manufacturing and transportation industries is an asset;
  • Experience with SQL is an asset;
  • Good knowledge of the MS Office suite;
  • Bilingualism required (French and English) - spoken and written;
  • Eager to learn and to be part of a dynamic team of professionals;
  • Good communicator;
  • Thoroughness, critical analytical mind and problem solving skills;
  • Focused on customer satisfaction;
  • Autonomous, organized, structured and attentive to detail;
  • Has a good sense of priorities and is able to adapt to change;
  • Good ability to manage several projects simultaneously in a dynamic and stimulating environment with a rigorous follow-up;
  • Team player who can interact with individuals from all levels of the company;


#revealyourpotential #LifeAtCascades


Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men.


About Cascades


To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.
Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.

Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe. 

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