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Customer Service Representative

Posting Start Date: Jun 8, 2022

Location: Candiac, QC, CA

Company: Cascades

Your challenge!

Reporting to the Customer Service Supervisor, the  Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.

Pourquoi travailler chez Cascades


  • Conciliation travail-famille (télétravail à 50%, horaire flexible à 40h/semaine);
  • Assurance collective et Régime de retraite avec contributions de l’entreprise;
  • Espace gym accessible et/ou pratique d’activités sportives;
  • Régime de partage aux profits (pas une, mais deux fois par année!);
  • Programme d’aide aux employés (parce que la santé physique et mentale des Cascadeurs et Cascadeuses nous tient à cœur);
  • Plan de gestion de carrière à long terme et Centre de formation (pour révélez le plein potentiel de nos gens!);
  • Environnement de travail axé sur le partage des connaissances et la valorisation des réussites individuelles et d’équipe;
  • Contribution au succès d’une multinationale québécoise aux valeurs environnementales fortes. 

Individual responsibilities

Experiences and strengths

DEC (college diploma) in administration and/or operations management or equivalent experience

2 to 5 years of relevant experience in a manufacturing sector

Proficiency with various computer tools including Microsoft Office and SAP

Proficiency in French and English that allows you to express yourself clearly and concisely

Ability to act and react quickly while working on a number of files at the same time

Collaborative spirit needed to work closely with all team members

Customer-centric approach and excellent communication and listening skills

Ability to work independently

Ability to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needs

Ability to develop a deep understanding of the operational context, customer businesses and Cascades' value proposition

Interest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environment

Ability to multi-task and provide multi-service support (phone, email, online systems)

Exemplary rigour in carrying out your responsibilities


#revealyourpotential #LifeAtCascades


Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. 


About Cascades


To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.

Join 10,000 women and men working in a network in almost 80 operating units located in North America and Europe. 

Job Segment: Customer Service Representative, QC, ERP, SAP, Customer Service, Quality, Technology