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Customer Service Representative

Posting Start Date: Jan 15, 2022

Location: Candiac, QC, CA

Company: Cascades


Your Challenge


The Customer Service Representative - Order Fulfillment ensures that the Customer Service team's standards of operational excellence are met. The Customer Service Representative - Order Fulfillment is responsible for implementing a customer-focused strategy, building strong relationships with customers and colleagues. 
This is a great opportunity for those who want to be part of a strong and supportive team in a company that encourages development and advancement. 


Your Responsibilities


The Customer Service Representative - Fulfillment will be responsible for : 


  • Respond to customer needs in a proactive and diligent manner;
  • Fulfill orders and deliveries in an optimal manner and according to industry best practice standards.
  • Process data efficiently and consistently across SAP functions;
  • Integrate and respect order or inventory changes to ensure proper account management;
  • Identify and proactively manage potential order issues;
  • Resolve customer complaints in a timely manner and maintain a strong relationship of trust with them;
  • Participate in the analysis of problematic situations and obtain answers or solutions related to shipping and inventory availability;
  • Support the business objectives by adapting the customer approach or by welcoming system improvements and special projects;
  • Collaborate with different departments for new product launches or special projects;
  • Produce reports to measure departmental KPIs;
  • Participate in cross-training to support department activities and any related tasks to support the department;


Your background and strengths


The Customer Service Representative - Fulfillment has many of the following qualifications and skills: 


  • Minimum of 3 years experience in a similar position;
  • College diploma in administration, logistics or related field;
  • Bilingualism (French and English), both verbal and written;
  • Proven ability to provide high quality customer service;
  • Ability to communicate well with various colleagues and internal and external clients;
  • Strong computer skills (Excel and Microsoft suite);
  • Knowledge of SAP is an asset;
  • Ability to adapt and be open to change;
  • Rigor and good management of priorities;
  • Positive attitude.



#revealyourpotential #LifeAtCascades


Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. Use of the masculine in our communications refers equally to both women and men.


About Cascades

To be part of Cascades is to reveal the full potential of materials, people and ideas. We are source of possibilities.
Since 1964, we have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery.

Join 12,000 women and men working in a network of more than 90 operating units located in North America and Europe.

Job Segment: Logistics, Customer Service Representative, ERP, Supply, Customer Service, Operations, Technology