Senior Customer Service Representative*

Welcome home !

At Cascades, sustainable development means respecting the true nature of our 10,000 talents. Our big family put yourself first: 

• Passion-life balance (50% telecommuting, flexible schedule of 40 hours/week) 

• Group insurance and pension plan with company contributions 

• Accessible gym space and/or financed sports activities 

• Profit sharing plan (not once, but twice a year!) 

• Employee assistance program (because we care about the physical and mental health of our people) 

• Long-term career management plan and training center (we told you we were bringing out the best in our people!) 

• Contribution to the success of a Quebec-based multinational with strong environmental values 

Develop your full potential, sustainably

Embrace your true self by unfolding your expertise within sales and service team of our Containerboard Packaging division. You would also have the chance to join Rhonda Huffman’s team. 

Have a look at your responsibilities: 

·       Ensure fast and efficient handling of the need in order to satisfy the customer or supplier 

·       Follow up on the order or need, from handling to delivery or conclusion 

• Solve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessary- in collaboration with all team members 

• Plan order deliveries within capacity and coordinate shipments and transportation usage in an optimal and economical manner 

Bring out the best in yourself

Commit. Evolve. Preserve.  

Every day, our green-blooded colleagues choose to respect their true nature by contributing with passion to our mission. 

You too, put forward your strengths: 

• A minimum of 5 years of relevant experience in manufacturing sector (a must) 

• Proficiency in French and English that allows you to express yourself clearly and concisely (9/10, both verbal and written) 

• Proficiency with various computer tools including Microsoft Office and SAP 

• Ability to adapt 

• Collaborative spirit needed. You’ll have to work closely with all team members 

We look forward to meeting you!