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Customer Service Representative

Posting Start Date: Dec 6, 2018

Location: Long Island, NY, US

Company: Cascades


Founded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibres. The Company employs 11,000 employees, who work in close to 90 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products that customers have come to rely on.



The Containerboard Packaging Group, a division of Cascades, is the largest containerboard producer in Canada, and is also a top converter of corrugated products in the country. The Group manufactures a wide range of products made from recycled fibres for its North American customers in the food, beverage and consumer products sectors, among many others. The Division, which employs close to 3,400 people, owns six containerboard mills and nineteen corrugated products plants in Canada and the United States.

Your challenge!

We are seeking a highly motivated and energetic individual to join our Customer Service Team! Our Customer Service Representatives work closely with our Sales Representatives and business customers. This individual will sit onsite with one of our customers located in Long Island, NY to directly support their needs. You will learn all aspects of our containerboard business and collaborate with various departments such as design, production, shipping, and transportation. If you seek growth and development, this position will lead to numerous opportunities within Cascades.  


The ideal candidate will be detail oriented, have a high sense of urgency, and be able to adapt to varying situations.

Job Responsibilities

As a Customer Service Representative, you will act as the link between customers, Sales Representatives, and the Production Department and your main goal is to provide high quality customer service. This position involves processing customer orders by coordinating all factors involved in order specifications and delivery dates. You will be responsible to ensure that orders are processed quickly and correctly. 

Education and Experience

  • Bachelor’s Degree is preferred
  • One to three years of prior customer service/account management/sales experience
  • Proficient in Microsoft Excel and Word


  • Excellent interpersonal and communication skills (both written and verbal)
  • Strong organizational skills and attention to detail
  • Ability to prioritize and multitask in a fast-paced environment

Business Objectives Alignment

Support his manager in fulfilling the mandates of his department so as to attain business objectives

Operational Excellence

Apply procedures and standards regarding customer service

Document his client files according to established processes and comply with business rules regarding customer service

Follow up on activities carried out with business partners and clients

Ensure product availability

Take action and escalate problematic situations when necessary

Human Resources

Take the initiative to develop his or her skills

Health & Safety

Comply with the safe work standards in effect

Promote sound occupational health and safety management

Corporate Responsibility and Governance

Carry out activities in an ethical manner and respect Cascades’ culture

Make sure projects comply with the standards, regulations and procedures in effect

Client Focused and Innovation

Build and maintain professional relationships with his clients and business partners

Participate in his team’s continuous improvement and innovation initiatives

Core competencies defined for this job

Action-based focus

Active listening



Flexibility and ability to adapt



Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.

Use of the masculine in our communications refers equally to both men and women.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

Job Segment: Customer Service Representative, CSR, Customer Service, Management

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