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Customer Service & Sales Representative

Posting Start Date: Nov 23, 2018

Location: Lancaster, NY, US

Company: Cascades

CASCADES

Founded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 11,000 employees, who work in more than 90 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products  that customers have come to rely on.

 

CASCADES CONTAINERBOARD PACKAGING

The Containerboard Packaging Group, a division of Cascades, is the largest containerboard producer in Canada, and is also a top converter of corrugated products in the country. The Group manufactures a wide range of products made from recycled fibres for its North American customers in the food, beverage and consumer products sectors, among many others. The Division, which employs close to 3,400 people, owns six containerboard mills and nineteen corrugated products plants in Canada and the United States.

Your challenge!

We are looking for a charismatic and highly motivated Customer Service professional who will have an opportunity to advance into a Sales Representative position after two years (training will be provided)!! The Customer Service role will support our business customers and sales staff. The incumbent will require a high level of communication, computer proficiency, and be able to adapt to varying environments. 

Job Responsibilities

As a Customer Service Representative, you will act as the link between customers, Sales Representatives, and the Production Department and your main goal will be to provide high quality customer service. This position involves processing customer orders by coordinating all of the factors involved in order specifications and delivery dates. You will be responsible to ensure that orders are processed quickly and correctly. 

 

The candidate must have excellent communication and organizational skills, as well as being diplomatic and a self-starter who enjoys working independently in a fast-paced environment and as part of a team.

Required Education and Experience

  • Bachelor’s Degree in Communications, Marketing, Business Administration, or related field.
  • One to three years of prior customer service/account management/sales experience.
  • Proficient in Microsoft Excel and Word.

Skills

  • Excellent interpersonal and communication skills (both written and verbal)
  • Strong organizational skills and attention to detail
  • Ability to prioritize and multitask

Operational Excellence

Apply procedures and standards regarding customer service

Document his client files according to established processes and comply with business rules regarding customer service

Follow up on activities carried out with business partners and clients

Ensure product availability

Take action and escalate problematic situations when necessary

Health & Safety

Comply with the safe work standards in effect

Promote sound occupational health and safety management

Corporate Responsibility and Governance

Carry out activities in an ethical manner and respect Cascades’ culture

Make sure projects comply with the standards, regulations and procedures in effect

Client Focused and Innovation

Build and maintain professional relationships with his clients and business partners

Participate in his team’s continuous improvement and innovation initiatives

Core competencies defined for this job

Action-based focus

Active listening

Autonomy

Client-focus

Flexibility and ability to adapt

Rigour

Compensation

The starting salary for this role is $40,000.00 and may increase based on experience.

 

Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.

Use of the masculine in our communications refers equally to both men and women.


Nearest Major Market: Buffalo

Job Segment: Customer Service Representative, Sales Rep, CSR, Customer Service, Sales, Management

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