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Customer Service Representative

Posting Start Date: Feb 3, 2019

Location: Eau Claire, WI, US

Company: Cascades


Founded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 11,000 employees, who work in more than 90 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products that customers have come to rely on.


The Tissue Group, a division of Cascades, is the second-largest tissue producer in Canada and the fifth-largest in North America. The Division manufactures, converts and markets a huge selection of paper products, such as hand towels, bathroom tissue, facial tissue, napkins, paper towels, wipers and dispensers for the North American away-from-home and consumer products markets. The Group has more than 2,200 employees and operates seven manufacturing plants, nine conversion plants and four plants with both manufacturing and conversion facilities.

Your challenge!

Job Responsibilities

Business Objectives Alignment

Support his manager in fulfilling the mandates of his department so as to attain business objectives

Operational Excellence

Apply procedures and standards regarding customer service

Document his client files according to established processes and comply with business rules regarding customer service

Follow up on activities carried out with business partners and clients

Ensure product availability

Take action and escalate problematic situations when necessary

Human Resources

Take the initiative to develop his or her skills

Health & Safety

Comply with the safe work standards in effect

Promote sound occupational health and safety management

Corporate Responsibility and Governance

Carry out activities in an ethical manner and respect Cascades’ culture

Make sure projects comply with the standards, regulations and procedures in effect

Client Focused and Innovation

Build and maintain professional relationships with his clients and business partners

Participate in his team’s continuous improvement and innovation initiatives

Additional responsibilities

Core competencies defined for this job

Action-based focus

Active listening



Flexibility and ability to adapt



High School Diploma

Bachelor's degree

Desired experience

2+ years of customer service experience, preferably within a manufacturing environment

Order entry and logistics experience is an asset

Technical competencies

SAP experience is an asset

Additional information

Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.

Use of the masculine in our communications refers equally to both men and women.

Nearest Major Market: Eau Claire

Job Segment: Customer Service Representative, ERP, SAP, CSR, Customer Service, Technology, Management

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